Question 1

Where is Problematic Pub Comedy Club located?

Accepted Answer

The club is held at 11 Strand, Swansea, SA1 2AE - the permanent home of Problematic Pub Comedy Club. You can find the map here: https://www.problematicpub.com/problematic-pub-comedy-club

Question 2

What is your queuing policy?

Accepted Answer

To ensure a safe, fair, and enjoyable experience for all guests, we operate the following queue policy:

1. Queue Location
· All guests must queue alongside the pub, as directed by signage and staff.
· Please do not block entrances, exits, pathways, or neighbouring businesses.

2. Door Staff & Monitoring
· Our door staff will be on duty throughout queuing and entry to monitor safety, manage capacity, and assist guests.
· Door staff instructions must be followed at all times.
· We reserve the right to refuse entry to anyone not complying with staff directions.

3. Admission & Entry
· Entry is granted by ticket only and subject to capacity.
· Please have your tickets/booking confirmation ready when approaching the door.
· Late arrivals may be admitted at a suitable break in the performance.

4. Behaviour & Conduct
· Please be respectful to staff, performers, pub customers, neighbours, and fellow guests.
· Excessive intoxication, disorderly behaviour, or anti-social conduct may result in refusal of entry without refund.

5. Weather & Personal Belongings
· The queue is outdoors alongside the pub; please dress appropriately for the weather.
· We cannot accept responsibility for personal belongings while queuing.

Question 3

What time do doors open?

Accepted Answer

Please check under each event card by clicking the "Times & Prices" button, as each show's door opening time will vary.

Question 4

Is there an age restriction?

Accepted Answer

Yes. All shows are 18+.

Question 5

Where do I get my tickets?

Accepted Answer

Tickets are emailed after purchase. Show your phone at the door and we scan you in.

Question 6

Do I need to bring my own drinks?

Accepted Answer

No. The venue serves it's own alcohol and soft drinks. Outside drinks are not allowed.

Question 7

How do I purchase tickets for a show?

Accepted Answer

Tickets are available online. Check our Comedy Club page. We do not accept 3rd-party tickets. (If a ticket looks suspicious, we reserve the right to cancel it.)

Question 8

Is there a group booking option / group seating?

Accepted Answer

General admission covers all group sizes. Larger groups might need to book across multiple orders. Seating is first-come, first-served, and we will seat you together where possible.

Question 9

How long do shows usually last?

Accepted Answer

Typical shows run around 90–120 minutes, depending on the headliners and event format.

Question 10

Is there a dress code?

Accepted Answer

No set dress code. Avoid clothing with offensive slogans or graphics. Do not bring large bags or luggage. Staff may refuse entry if needed.

Question 11

Are cameras or recording devices allowed inside the club?

Accepted Answer

You can take photos in the bar or common areas before or after the show. Recording or photographing during the show is not allowed unless you have written permission from the club and the performer.

Question 12

Do you offer refunds or exchanges if I can no longer attend?

Accepted Answer

All bookings are non-refundable. Tickets are non-resalable. Tickets for our shows are transferable. Transfers are available by messaging us on social media or via our website.
Transfers must be requested at least a week before the show starts.Tickets for all other events are NOT transferable and NOT refundable once purchased.

Question 13

Is there parking available near the club?

Accepted Answer

Yes. There are public and paid parking options close to the venue. Check local signage when you arrive. You can also find suggested parking spots on our Venue Info page.

Question 14

Do you have a lost & found?

Accepted Answer

Yes — if you lose something during your visit, get in touch with us via our contact email or phone (see contact us page). We keep lost items for up to 30 days before disposal or donation.

Question 15

How can I stay updated on upcoming shows, lineups, and special events?

Accepted Answer

Follow us on Facebook or Instagram, or join our mailing list using the sign-up box at the bottom of the website.

Question 16

Do comedians change last minute?

Accepted Answer

Lineups can change due to illness or scheduling issues. We will update you if this happens.

Question 17

Do you accept cash or card at the bar?

Accepted Answer

Yes. We take card, contactless, and cash.

Question 18

Can I buy tickets at the door?

Accepted Answer

Most shows sell out online. Door tickets are not guaranteed.

Question 19

Do you sell merch at the club?

Accepted Answer

Yes. We sell selected merchandise at shows. Full ranges are on our website here.

Question 20

Is there a bar inside the showroom or outside?

Accepted Answer

Drinks are served at the bar before the show, during breaks, and after the show. The bar is closed while the show is running.

Question 21

Are comedians announced in advance?

Accepted Answer

Yes. Lineups are shown on each event page. If a comedian isn’t confirmed yet, the listing will show TBC.

Question 22

Are the seats allocated or open seating?

Accepted Answer

Seating is general admission. You will be seated when the comedy club room opens.

Frequently Asked Questions