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Privacy Policy

Effective Date: 3 November 2025

 

SJS Live Limited, trading as Problematic Pub ("we", "our", "us"), is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website ("Website"), purchase tickets or otherwise interact with us.

 

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name

  • Email address

  • Telephone number (where provided)

  • Billing information

  • Payment details (payments are processed securely by our payment providers and we do not store your full payment card details)

  • Ticket booking information

  • Any other information you choose to provide when contacting us

1.2 Non-Personal Information

We may automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages viewed

  • Date and time of your visit

  • Time spent on the Website

  • Referring website addresses

 

2. How We Use Your Information

We use your information to:

2.1. Provide, operate and improve our Website and services.

2.2. Process ticket purchases and manage bookings.

2.3. Respond to enquiries and provide customer support.

2.4. Send booking confirmations and important information relating to events you have purchased tickets for.

2.5. Send marketing communications where you have consented to receive them. You may withdraw your consent at any time.

2.6. Comply with our legal obligations.

2.7. Prevent fraud and protect the security of our Website and customers.

2.8. Enforce our Terms & Conditions where necessary.

 

3. Cookies and Tracking Technologies

3.1. We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse Website traffic and help us improve our services.

3.2. You can manage or disable cookies through your browser settings. Please note that some features of the Website may not function correctly if cookies are disabled.

 

4. How We Share Your Information

We only share your information where necessary.

4.1. Service Providers

We may share information with trusted third-party providers who assist us with:

  • Website hosting

  • Ticketing services

  • Payment processing

  • Email communications

  • Website analytics

  • Customer support

These providers are required to keep your information secure and only process it on our behalf.

4.2. Legal Requirements

We may disclose information where required by law or where necessary to protect our legal rights or those of others.

4.3. Business Transfers

If SJS Live Limited is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.

 

5. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services;

  • Comply with legal, tax and accounting obligations;

  • Resolve disputes;

  • Enforce our agreements; and

  • Protect our legitimate business interests.

 

6. Your Rights

Subject to UK data protection law, you may have the right to:

6.1. Request access to your personal information.

6.2. Request correction of inaccurate or incomplete information.

6.3. Request deletion of your personal information where applicable.

6.4. Request restriction of processing in certain circumstances.

6.5. Object to certain processing activities.

6.6. Withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

 

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

8. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites and encourage you to read their privacy policies.

 

9. Children's Privacy

Our Website is not specifically directed at children.

Where purchases are made by individuals under the age of 18, they should be made with the consent of a parent or guardian, in accordance with our Terms & Conditions.

We do not knowingly collect personal information from children without appropriate consent. If we become aware that such information has been collected in error, we will take reasonable steps to delete it.

 

10. Changes to this Privacy Policy

10.1. We may update this Privacy Policy from time to time.

10.2. Any updates will be published on this page, and the Effective Date will be amended accordingly.

Continued use of the Website following any updates constitutes acceptance of the revised Privacy Policy.

 

11. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Email: info@problematicpub.com

Trading Name: Problematic Pub

Operated by: SJS Live Limited

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