top of page

Privacy Policy

Last updated: 07/12/2025

​

1. Introduction


Welcome to Problematic Pub (the “Website”). We are committed to protecting and respecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, how we store it, and your rights under data protection law.

By using the Website, purchasing tickets, contacting us, or subscribing to our communications, you agree to the terms of this Privacy Policy.

​
 

2. Data Controller


The data controller for this Website is:

Problematic Pub
Website: https://www.problematicpub.com/
Contact email: info@problematicpub.com

If you have any questions about this Policy, how we handle your data, or wish to make a data access request, please contact us.

​
 

3. What Data We Collect


We may collect the following personal data:

  • Name

  • Email address

  • Phone number

  • Booking details (event name, date, ticket type)

  • Payment confirmation or transactional records

  • Technical data such as IP address, browser type, and device information

  • Usage data, including how you interact with the Website

  • Marketing preferences, if you opt in

We only collect data that is necessary for the purposes outlined in this Policy.

​
 

4. How We Collect Data


We collect personal data in several ways:

  1. When you provide it directly (e.g. purchasing tickets, filling in forms, subscribing).

  2. Automatically when you access the Website (e.g. cookies, analytics tools).

  3. From third-party services that support our Website, booking system, or payment processing.

     

5. How We Use Your Data


We use your personal data for the following purposes:

  • To process ticket purchases and manage bookings

  • To provide confirmation messages, updates, or changes regarding events

  • To respond to enquiries and provide customer support

  • To send you marketing communications, where you have consented

  • To improve, maintain, and secure our Website

  • To comply with legal, financial, or regulatory requirements

We may rely on consent, contractual necessity, or legitimate interests as the legal basis for processing your data.

 

6. Cookies and Tracking Technologies


Our Website may use cookies, analytics tools, and similar technologies to:

  • Operate and secure the Website

  • Analyse usage and performance

  • Enhance user experience

You may manage or disable cookies through your browser settings. If you decline non-essential cookies, certain features may not function properly.

 

7. Sharing Your Data

 

We may share your personal data with:

  • Payment processors

  • Ticketing platforms or booking systems

  • Email marketing platforms

  • Website hosting and analytics providers

  • Service providers acting on our behalf

  • Legal or regulatory authorities, if required

We do not sell or trade your personal data.

 

8. International Transfers


Because we use third-party services (including Wix), your data may be transferred outside the UK.

Where this occurs, we take steps to ensure that safeguards are in place to protect your data in accordance with UK GDPR.

 

9. Data Retention


We retain your personal data only for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Manage bookings and related enquiries

  • Maintain accurate business and financial records

  • Comply with legal obligations

If you unsubscribe from marketing, we will stop sending marketing emails but may retain necessary records for legal or accounting purposes.

 

10. Data Security


We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.

While we take reasonable precautions, no method of internet transmission or storage is completely secure.

 

11. Your Rights Under UK GDPR


You have the following rights:

  • Right to access your personal data

  • Right to correct inaccurate data

  • Right to request deletion of your data

  • Right to restrict or object to processing

  • Right to withdraw consent at any time

  • Right to receive a copy of your data in a portable format

If you wish to exercise any of these rights, please contact us using the details above.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

 

12. Children’s Data


Our Website and events are intended for adults.
We do not knowingly collect personal data from individuals under 18.
If you believe a child has provided us with personal data, please contact us and we will delete it.

 

13. Changes to This Policy


We may update this Privacy Policy from time to time.
When changes are made, the “Last updated” date at the top will be revised.
Your continued use of the Website constitutes acceptance of any changes.

 

14. Contact Us


If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

​

Email: info@problematicpub.com
Website: https://www.problematicpub.com/

bottom of page